{"id":2296,"date":"2020-05-11T18:40:57","date_gmt":"2020-05-11T18:40:57","guid":{"rendered":"https:\/\/erosgenos.com\/international\/?page_id=2296"},"modified":"2025-01-22T17:02:51","modified_gmt":"2025-01-22T17:02:51","slug":"ordering-information","status":"publish","type":"page","link":"https:\/\/erosgenos.com\/international\/ordering-information\/","title":{"rendered":"Ordering Information"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t<div id=\"wd-674745b8cae1d\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-674745b8cae1d wd-title-color-default wd-title-style-underlined text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-xxl\" >HOW DO I PLACE AN ORDER?<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child  wd-fontsize-s\">Browse Our Product Catalogue and Add to Your Shopping Cart:<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-674745abc46a1\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-674745abc46a1 text-left wd-fontsize-m \">\n\t\t\t<p>When you see a product that you are interested in purchasing, simply click on the PHOTO and a pop-up window will appear. In that window you will find details for the product. To add an item to your shopping cart, first choose the appropriate size, then the preferred colour from the dropdown lists, then click on the \u201cAdd to Cart\u201d button.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-674745fb04f9d\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-674745fb04f9d text-left \">\n\t\t\t<p>Each time you \u201cAdd to Cart\u201d you will be taken to your Shopping Cart page where you can review all the items that you have added thus far. On this page you can choose to do one of the following:<\/p>\n<ul>\n<li>You can continue shopping by either clicking on the \u201cContinue Shopping\u201d button located at the bottom of the list of all the items in the cart, or by simply clicking on the \u201cSHOP\u201d menu button at the top of the page. This takes you back to the underwear catalogue to continue to view and add more items that you wish to purchase to your shopping cart.<\/li>\n<li>Proceed to complete your order by clicking on the \u201cProceed To Checkout\u201d button situated on the right-hand-side of the page<\/li>\n<li>increase or decrease the quantity of a specific item which you have in the cart. Once you have completed the changes to the quantities, please click on the \u201cUpdate Shopping Cart\u201d button located at the bottom of the list of all the items in the cart<\/li>\n<li>Remove an item from your cart by clicking on the \u201cbin\u201d icon to the right-hand-side of the specific item you wish to remove<\/li>\n<\/ul>\n<p>Remove all items from your cart, by clicking on the \u201cEmpty Cart\u201d button located at the bottom left of the list of all items in the cart<\/p>\n\t\t<\/div>\n\t\t[vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-67474623a0a1a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-67474623a0a1a text-left \">\n\t\t\t<p><strong>Proceed To the Checkout Page to Complete Your Order:<\/strong><\/p>\n<p>When you have reviewed the list of items that you have added to your Shopping Cart and you are satisfied that you are ready to complete your order, please click on the \u201cProceed to Checkout\u201d button on the right-hand-side of the Shopping Cart page.\u00a0 This will then take you to the \u201cCheckout\u201d page to complete your order, and get you one step closer to acquiring our high quality underwear.\u00a0 It can be noted that you will notice that above the \u201cProceed to Checkout\u201d button, you are able to get a quick summary of the cost of your order<\/p>\n\t\t<\/div>\n\t\t[vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-67912491f1c3f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-67912491f1c3f text-left \">\n\t\t\t<p><strong>Complete Your Order:<\/strong><\/p>\n<p>When you have clicked the \u201cProceed to Checkout\u201d button on the shopping cart page you will then be taken through the Checkout process.\u00a0 The steps will be as follows:<\/p>\n<ul>\n<li><strong>Checkout Method:<\/strong> Here you are presented with only one option to \u201cCheckout as Guest\u201d. To continue, please click on the \u201cContinue\u201d button<\/li>\n<li><strong>Billing Information<\/strong>: This step requires you to fill in your name, address, and contact information. This information will be used for billing purposes, and the address is also used as the location where your ordered items will be delivered. The contact information is important, should we need to contact you concerning your order. When all fields have been completed, please click the \u201cContinue\u201d button<\/li>\n<li><strong>Delivery Method: <\/strong>This step simply informs you of the calculated delivery fee for the order that is being completed. <strong>Kindly note that the fees will also include the Courier incidental charges, like fuel surcharge, etc. You can <a href=\"#rates\">click here<\/a> to see the shipment fees and country zones. <\/strong>Please review, then click on the \u201cContinue\u201d button<\/li>\n<li><strong>Payment Information: <\/strong>Here you receive information on how to proceed to pay for your order once it has been completed. Please read carefully and follow these instructions in order to ensure your payment will be successful.<\/li>\n<\/ul>\n<p><strong>Order Review: <\/strong>This step allows you to review the list of items which you have decided to purchase. Once you are happy with your list of items, please click on the \u201cPlace Order\u201d button to complete the Checkout process. Please note that if you do need to make changes to the items in your cart (need to add or remove items) then you can click on the words \u201cEdit Your Cart\u201d located on the bottom right-hand-side, under the Grand Total<\/p>\n\t\t<\/div>\n\t\t[vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-67474666bf7a6\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-67474666bf7a6 text-left \">\n\t\t\t<p>HOW DO I KNOW IF THE STYLE, SIZE AND\/OR COLOUR OF AN ITEM I SEE IS IN STOCK?<\/p>\n<ul>\n<li>When you click on the photo item the pop-up window has the details of the style, material composition, availability of the item, size, and colour.<\/li>\n<li>It is the decision of the purchaser to consider an upsize if the thighs and butt are on the big side<\/li>\n<li>Product images are for illustrative purposes only and though rare, may slightly differ from the actual product.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>SIZES<\/strong> (waist measurement in<strong> inches<\/strong>)<\/p>\n<ul>\n<li>SMALL: 28-30<\/li>\n<li>MEDIUM: 31-34<\/li>\n<li>LARGE: 35-38<\/li>\n<li>XLARGE 39-42<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>(HALF waist measurement in CM (+\/- 1-2CM )\n<ul>\n<li>SMALL: 33<\/li>\n<li>Medium: 36<\/li>\n<li>Large: 39<\/li>\n<li>XLarge: 42<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t[vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-6747468e1768f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6747468e1768f text-left \">\n\t\t\t<p><strong>CAN I CHANGE OR CANCEL AN ORDER AFTER I HAVE PLACED IT?<\/strong><\/p>\n<p>If we have not yet packaged your order, you can request a change or cancel your order. If you have just submitted your order online, send an email to erosgenos@gmail.com. Be sure to include your full name and address and telephone contact information. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will\u00a0provide you an email or telephone confirmation. If we are unable to change or cancel your order, we will notify you via email or telephone.<\/p>\n\t\t<\/div>\n\t\t[vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row woodmart_css_id=&#8221;679124b0ecbd6&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzkxMjRiMGVjYmQ2Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; el_id=&#8221;rates&#8221;][vc_column]\t\t<div id=\"wd-674e18ee8a555\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-674e18ee8a555 text-left \">\n\t\t\t<p><strong>WHEN IS MY ORDER PROCESSED?<\/strong><\/p>\n<p>All orders are usually processed the same day the payment confirmation is received.<\/p>\n<p><strong>DELIVERY<\/strong><\/p>\n<p>Purchased items are delivered by DHL Couriers outside of Trinidad and Tobago. Delivery is done only during the Courier Companies working hours.\u00a0 No deliveries will be done on weekends and public holidays. With respect to delivery of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon agreement of the collection method. Accordingly, Erosgenos shall also not be liable or responsible for packages delivered to you through any third party with whom you arrange for receipt on your behalf.\u00a0 Additionally, once your Order has been processed and picked up by the Courier Company, your items are now in the possession of the Courier Company and no longer our responsibility.\u00a0 Erosgenos will send you the Tracking Number of your package, so when you check, it will convey the current status, day\/time of arrival\/delivery.<\/p>\n\t\t<\/div>\n\t\t[vc_row_inner css=&#8221;.vc_custom_1734099462608{margin-bottom: 25px !important;padding-bottom: 20px !important;background-color: #106635 !important;}&#8221; woodmart_css_id=&#8221;675c42023f540&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NzVjNDIwMjNmNTQwIiwic2hvcnRjb2RlIjoidmNfcm93X2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column_inner]\t\t<div id=\"wd-676454708a01c\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-676454708a01c text-left color-scheme-light \">\n\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13894 alignleft\" src=\"https:\/\/erosgenos.com\/international\/wp-content\/uploads\/sites\/2\/2024\/11\/dhl-logo.jpg\" alt=\"\" width=\"136\" height=\"30\" \/>DHL SHIPPING RATES are based on 1lb(0.45kg) minimum as the lowest rate. 15 pieces of underwear is 1 lb(0.45kg). So whether you buy 1 item or 15 underwear items, the shipping charge will be for 1 lb(0.45kg). We recommend you take this into account and order quantities to make for an economical shipping cost. See the DHL Zone and Rates <span style=\"text-decoration: underline;\"><em><a href=\"https:\/\/erosgenos.com\/international\/wp-content\/uploads\/sites\/2\/2024\/12\/DHL-Shipping-Rates.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a><\/em><\/span>.<\/p>\n\t\t<\/div>\n\t\t<div id=\"wd-675c425ce6519\" class=\" wd-rs-675c425ce6519 vc_custom_1734099554738 wd-button-wrapper text-center\"><a href=\"https:\/\/erosgenos.com\/international\/wp-content\/uploads\/sites\/2\/2024\/12\/DHL-Shipping-Rates.pdf\" title=\"View Rates\" target=\"_blank\" style=\"--btn-color:#fff;--btn-color-hover:#fff;\" class=\"btn btn-style-3d btn-shape-rectangle btn-size-large\">View Rates<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]\t\t<div id=\"wd-674746f24ccdf\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-674746f24ccdf text-left \">\n\t\t\t<p><strong>MAINTENANCE<\/strong><\/p>\n<p>Laundering of men\u2019s underwear used to be pretty basic because it was basic \u2013 white cotton. Well, no more. Men\u2019s underwear not only comes in a variety of colors and styles, but also different fabrics. Therefore, care should be taken in reading the labels before washing.<\/p>\n<ul>\n<li>Maintenance of underwear are expected to be done through the use of a Lingerie Bag<\/li>\n<li>The underwear should be sorted by colours prior to washing<\/li>\n<li>The underwear should either be hand-washed or machine-washed.<\/li>\n<li>NO chemicals or bleach should be used<\/li>\n<li>Only cold water or normal tap water should be used. NOT hot water!<\/li>\n<li>If being machine-washed and there is no Lingerie Bag, the underwear should be washed in the \u201cwool\u201d or \u201clow\u201d cycle.<\/li>\n<\/ul>\n<p>Tumble dry on medium. Remove underwear promptly from dryer to reduce wrinkling. Drying underwear in the sun makes them matted and may contribute to unwanted damage over time<\/p>\n\t\t<\/div>\n\t\t[vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t<div id=\"wd-674a07d28beb7\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-674a07d28beb7 wd-title-color-default wd-title-style-default text-center  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-xl\" >Return\/Refund Policy<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t<div id=\"wd-674747eac1c50\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-674747eac1c50 text-left wd-fontsize-m \">\n\t\t\t<p>As the items sold are undergarments and are personal and intimate in nature, Erosgenos cannot entertain requests for returns or refunds. Customers are to ensure that the reference numbers, colours and sizes of the items being purchased are accurate in the Shopping Cart before\u00a0proceeding to Check Out<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-67474897e0650\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-67474897e0650 text-left wd-fontsize-m \">\n\t\t\t<h4><strong>DATA PROTECTION<\/strong><\/h4>\n<ol>\n<li>Erosgenos.com will take all reasonable precautions to keep the details of your order and payment secure and we will not be liable for any unauthorised access to information supplied by you.<\/li>\n<li>Your personal details are kept ONLY for processing orders. You may wish for your account details to be deleted or modified at any time. \u00a0Please note, that from time to time, we will use your details on file to send you marketing information about new products and styles. Your personal details will not be shared with anyone\/or organization<\/li>\n<\/ol>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6747480b79fd2\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6747480b79fd2 text-left wd-fontsize-m \">\n\t\t\t<h4><strong>CREDIT CARD SECURITY<\/strong><\/h4>\n<ul>\n<li>Security for sensitive credit card information is a top priority. NO credit card data is stored on the erosgenos website itself. When you make a payment online through the erosgenos checkout, WIPAY provides a secure, encrypted gateway between erosgenos.com and your bank so online purchasing and your credit card details are always safe. No erosgenos staff ever get to see your credit card details unless you provide them via a telephone order &#8211; then they are shredded and destroyed immediately after the Order is completed<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-674748536db34\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-674748536db34 text-left wd-fontsize-m \">\n\t\t\t<p><strong>COMBINED SHIPPING<\/strong><br \/>\nWhere a customer has placed several orders to the same address, erosgenos reserve the right to combine shipments unless pre advised not to via the customer notes section at the time of order.<\/p>\n<p>By placing your Order, you confirm that you have read and agreed to the above.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;black&#8221; border_width=&#8221;7&#8243; css=&#8221;&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;black&#8221;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2296","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/pages\/2296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/comments?post=2296"}],"version-history":[{"count":0,"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/pages\/2296\/revisions"}],"wp:attachment":[{"href":"https:\/\/erosgenos.com\/international\/wp-json\/wp\/v2\/media?parent=2296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}